The Joseph Krow Company11055 Parker Drive
North Huntingdon, PA 15642
1-800-366-5769
Phone: 412-751- 4200
Fax: 412-751-4427
info@josephkrow.com
FAQs
What is The Joseph Krow Company?
The Joseph Krow Company offers specialty cleaning; fur storage; leather goods, fur, clothing & shoe repair; bridal gown preservation; remediation and restoration of fire- and smoke-damaged clothing, rugs, draperies & bedding; and dry & wet cleaning. Our customers include retail dry cleaners, specialty leather stores, tailors, shoe repair shops, insurance companies, and hotels and other commercial establishments.
The Joseph Krow Company is based in North Huntingdon, PA, near Pittsburgh.
What geographic areas do you serve?
The Joesph Krow Company serves customers in Pennsylvania; Ohio; West Virginia; Delaware; Washington, DC; Maryland; Virginia; North Carolina; Kentucky; Tennessee; and New Jersey.
What are your capabilities?
In addition to dry and wet cleaning clothing & table linens, we repair & store furs; restore & remediate smoke- & soot-damaged drapery, bedding, rugs, clothing & furniture; and clean & repair all leathers & suedes.
With the ability to clean table linens requiring high-volume processing, as well as delicate pieces that have beading, ornaments or embroidery requiring low-volume or hand processing, we have a proven track record of removing of mold, mildew and stains from the “whitest of whites” and colored pieces. We use any of four different cleaning methods to preserve the original colors and return your pieces so they’re in a condition to be re-used.
Our breadth and depth of experience repairing, cleaning, glazing and rolling furs gives them an appearance that your customers will appreciate. With a large volume of skins in-stock, we’re able to modernize older or outdated pieces easily. During the warm-weather months, we’re able to store your customers’ furs in a secured air-conditioned vault that we keep at a constant temperature of 58°.
Using state-of-the-art technology gives us a high success rate in removing smoke & soot from fire-damaged drapery, bedding, rugs, clothing, furniture, footwear and accessory wear, which makes us the – “remediation source that insurance companies and retail dry cleaners alike have come to trust.“
With the ability to clean and dye leather and suede pieces, add new paneling to damaged skins, hand-clean delicate pieces and perform repairs ranging from basic to extensive, we can restore coats and purses, and other leather and suede goods to excellent condition.
In what kind of box is a preserved wedding gown delivered?
Depending upon your customer’s preference, a preserved wedding gown may be packaged in a proprietary, acid-free corrugated box that we inject with nitrogen to prevent oxidation. We also enclose a DESI PAK® to extract moisture. Our packing also features a transparent side to show the front of the gown.
Can you always locate an item garment when it’s in your facility?
Yes. From the moment a garment or specialty item enters our facility, we assign an inventory number to the piece and tag it, so we know where it is until it leaves on the delivery truck and is delivered back to you.
What kind of turnaround time can I expect?
The Joesph Krow Company’s average turnaround time on dry cleaning for customers in western Pennsylvania is 48 hours.
Average turnaround for specialty cleaning is 7 days; wedding gown cleaning or preservation turnaround takes 3 weeks and garment and leather good repairs generally take 2 to 4 weeks.
If I have a question, whom do I ask?
All of our customers are important to us, so we treat them as we want to be treated whenever we’re a customer. When doing business with The Joseph Krow Company, you’ll have several contacts: the driver/sales representative who picks up and delivers orders, as well as various members of our team, depending upon the kind of service we’re providing you.
Do you guarantee your work?
Absolutely. If you’re not happy with our work for any reason, re-submit it and we’ll re-do it free of charge.
Can I get “rush” service for a customer?
Yes. The only extra fee is our cost of sending the item by UPS overnight air express.
How can I become a JKC customer?
If you’re interested in doing business with The Joseph Krow Company, Contact Us.
What is your billing policy?
Payment terms are Net 30 Days. We mail you a monthly statement and include detailed packing slips with every order to make it easy for you to cross-check your statement with each order you receive.
Do you take credit cards?
Yes. We accept MasterCard, VISA American Express and Discover. We’re set up to take credit card payments by phone, or we can keep your account number on file and charge you on a designated date of each month.
Are you active in any industry organizations?
Yes. We are active in these organizations: